Privacy policy

The short version

We collect the details needed to turn up at the right place, at the right time, and clean the right car. We do not sell your information to anybody, and we do not send marketing you did not ask for.

What we collect, and why

When you submit the booking form, we collect:

• Your name — so we know who we are meeting
• Phone number and email — to confirm the appointment and tell you when we are on the way
• Street address, town and ZIP — because we drive to you; without it there is no service
• Vehicle details — so we bring the right equipment
• Service, add-ons and preferred date and time — the booking itself
• Anything you type into the notes field — access instructions, a gate code, what is wrong with the car

That is the entire list. There is no hidden field and nothing is optional-but-actually-required. Fields marked optional genuinely are.

What we do not collect

We do not ask for payment card details through this website. We do not run advertising trackers, third-party analytics or social media pixels on this site. We do not build a profile of you across other websites.

Where it goes

Booking details are stored in a private spreadsheet that only we can access, and are emailed to the crew covering your area. Confirmation emails are sent to you frombook@supermobilecardetailing.online.

The services that make this possible — our website host, our email provider and the spreadsheet — can technically access data passing through them, as is true of any website. We choose established providers and we do not grant them permission to use your information for their own purposes.

Who else sees it

Nobody. We do not sell, rent, trade or share your information with third parties for marketing. The only exception is if we are legally required to disclose something, which has not happened and we do not anticipate.

How long we keep it

We keep booking records so we know your vehicle's history when you come back — which genuinely helps, because we can see what was done last time. If you would rather we did not, say so and we will delete your record.

Text messages and calls

We use the number you give us to confirm your appointment, tell you when we are arriving, and follow up about the job. That is service communication and it comes with the booking. If you also ticked the offers box on the booking form, we may send the occasional deal or seasonal reminder — that part is optional, and dropping it does not affect your booking updates.

What we hold for messaging

• Your mobile number
• A record of when and how you agreed to be texted
• The messages between us, and whether they were delivered
• Any request you make to stop

Who else can see it

Only the companies that physically move the message — our texting platform, the phone carriers, and similar providers who deliver messages on our behalf. They may use it to deliver our messages and for nothing else.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with anybody, for any purpose.

We may disclose information to satisfy a legal, regulatory or governmental request, to avoid liability, or to protect our rights or property.

Stopping

Reply STOP to any message and we stop, and we will send one message back confirming it. Reply HELP and we send instructions. You can also simply tell us on the phone. Message and data rates may apply and message frequency varies — the full messaging terms are on our terms page.

Cookies

This site sets no tracking or advertising cookies.

If you use the location chooser, your choice is stored in your own browserusing local storage, so we do not have to ask again on every page. It never leaves your device and we cannot read it. Clearing your browser data removes it, and the "change your location" link in the footer resets it.

Your rights

You can ask us to show you what we hold about you, correct it, or delete it. Emailbook@supermobilecardetailing.online or call either number below and we will handle it. There is no form and no fee.

Children

This site is intended for adults booking a service. We do not knowingly collect information from children.

Changes

If this policy changes, the date at the top changes with it.